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GDPR Policy

Last updated: January 2026

1. Data Controller

The data controller for this website is velvetdell.com.

Address: 186 Thornbury Lane, Fairbridge, FB2 4QR, United Kingdom.

We are responsible for how your personal data is collected, used, and stored on this site.

2. What the GDPR Means for You

The General Data Protection Regulation (GDPR) gives you strong rights over your personal data. It applies to all people in the European Economic Area (EEA) and the United Kingdom.

We follow the UK GDPR and the Data Protection Act 2018.

3. Your GDPR Rights

You have these rights under the GDPR:

Right of Access

You can ask us for a copy of all personal data we hold about you. We will provide this within 30 days of your request, free of charge.

Right to Correction

If any of your data is wrong or out of date, you can ask us to fix it. We will make changes as soon as we can.

Right to Deletion

You can ask us to delete your personal data. We will do this unless we have a legal reason to keep it. This is also called the "right to be forgotten."

Right to Restrict Processing

You can ask us to limit how we use your data. For example, while we check if your data is correct, or if you object to our use of it.

Right to Data Portability

You can ask us to give you your data in a common, machine-readable format. You can then move it to another service if you wish.

Right to Object

You can object to us processing your data. This includes processing based on our legitimate interests. We will stop unless we have strong grounds to continue.

Right to Withdraw Consent

If we process your data based on your consent, you can take that consent back at any time. This will not affect any processing done before you withdrew consent.

4. How to Use Your Rights

To use any of these rights, send an email to support@velvetdell.com with the subject line "GDPR Request".

Please include:

Your name
Your email address (the one you used on our site)
Which right you want to use
Any details that help us find your data

We will respond within 30 days. We may ask you to prove your identity before we act on your request.

5. Legal Basis for Processing

We process personal data under these legal bases:

Consent (Article 6(1)(a)): When you submit a form or accept cookies, you give us consent to process your data for that purpose.
Legitimate Interest (Article 6(1)(f)): We have a legitimate interest in running our website, improving our service, and keeping the site secure.
Legal Obligation (Article 6(1)(c)): We may need to keep some data to meet our legal duties.

6. What Data We Process

We process these types of data:

Name, email, and phone number (from contact forms)
IP address and browser details (from site visits)
Cookie preferences
Game progress (stored locally on your device)

We do not process sensitive data such as health info, political views, or biometric data.

7. How to Withdraw Consent

You can withdraw consent in these ways:

Cookies: Clear your browser cookies or change your cookie settings. You can also delete the "velvetdell_cookies" item from your browser's local storage.
Contact data: Email us at support@velvetdell.com and ask us to delete your data.
Game data: Clear your browser's local storage to remove all game progress.

8. How to Manage Cookies

When you first visit our site, we show a cookie banner. You can choose to:

Accept all cookies
Accept only essential cookies
Choose which types of cookies to allow

You can change your cookie choices at any time by clearing your cookies and visiting the site again. The banner will appear once more.

You can also manage cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies
Safari: Preferences > Privacy
Edge: Settings > Cookies and site permissions

9. Data Transfers

We store data within the UK and EEA where possible. If data is sent outside these areas, we make sure proper safeguards are in place. This may include Standard Contractual Clauses or other approved methods.

10. Data Breach Procedure

If a data breach happens that puts your rights at risk, we will:

Tell the ICO within 72 hours
Tell you without undue delay if there is a high risk to your rights
Record the breach and the steps we took

11. Data Protection Officer

For a site of our size, we are not required to have a Data Protection Officer. However, you can contact us about any data concern at support@velvetdell.com.

12. Complaints

If you are not happy with how we handle your data, you have the right to complain to the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

13. Children's Data

This site is for adults aged 18 and over. We do not knowingly process data from children. If you believe a child has given us their data, contact us and we will delete it right away.

14. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with the updated date.

15. Contact

For any GDPR-related questions:

Email: support@velvetdell.com
Address: 186 Thornbury Lane, Fairbridge, FB2 4QR, United Kingdom